Before you submit a transfer, confirm the recipient details (full name, account number, destination bank or e‑wallet provider) and double‑check the amount and currency.

Questions and Notes

After sending, save the confirmation receipt and reference number. These are commonly requested if you need to trace a transfer or provide proof of remittance.

If a transfer is delayed, allow for possible processing windows and cutoff times. Recheck the status in the app and verify that the destination details match exactly.

Troubleshooting checklist: (1) recipient details correct, (2) sufficient balance and limits not exceeded, (3) network/session completed, (4) reference number recorded, (5) destination bank/e‑wallet supports the transfer type.

Daily limits, per-transaction limits, and what you can do if you reach your BDO transfer limit.